The District Consumer Disputes Redressal Commission of Ranga Reddy district has ordered Swiggy to pay Rs 25,000 in punitive damages for misleading customers by artificially increasing delivery distances and charging fees under the Swiggy One membership. The commission also directed the platform to refund Rs 350.48 with 9% interest and Rs 103 collected as a delivery partner fee. Additionally, Swiggy must pay Rs 5,000 for causing mental anguish and Rs 5,000 towards legal costs.
The complainant, Emmadi Suresh, had purchased a Swiggy One membership for free delivery within a specified distance. However, Swiggy inflated the delivery distance, charging him despite his membership. Unsatisfied with the company’s response, Suresh filed a complaint, which led to a default judgment in his favor due to Swiggy’s failure to respond or appear for the hearing.
[news_related_post]The commission deemed Swiggy’s practice of inflating delivery distances as unfair trade practices and a deficiency of service, potentially affecting many customers. The ruling orders Swiggy to cease this deceptive practice, ensuring a fair and transparent experience for its users. This decision serves as a warning to food delivery platforms to prioritize customer interests and maintain ethical business practices.
